Definition of consumer rights
1 Meaning of consumer rightsConsumption (or right of the consumer) is the name given to the set of rules emanating from public authorities aimed at the protection of the consumer or user in the market of goods and services, giving and regulating certain rights and obligations.
In general, is considered consumer or user to any physical or legal person who contracts for pecuniary, for final consumption or self-serving, or their family or social group, acquisition or location of goods or the provision or hiring of services.
The right of use is not an autonomous branch of the law, but a cross-discipline, with items that fit within commercial law, Civil law and others within the administrative law and procedural law.
The consumption law covers several key aspects of relations between producers and consumers:
• Contracts of adhesion: prohibits unfair terms that alter the contractual relationship in favour of the supplier of goods and services and tries to ensure that consumers know in advance all the General conditions of the contract which the employer intends to use.
• Quality of the goods and services offered: minimum requirements.
• Regulation of advertising and offers to the public.
• Establishes special procedures for which consumers, associations and public bodies created so that they can defend themselves and prohibit certain abusive practices.
• Lists a list of infractions by employers and the corresponding penalties imposed by the competent authorities of consumption.
2. Definition of the consumer's rightsIt refers to the consumer's rights to the set of regulations and laws that have as main objective ensure the defence of any type of consumer situations in which does not respect his power or consumer status. The existence of this type of rights born from the extension of the mass consumption of goods and services and also the growing failure on the acquisition of those goods or services in time and manner, as they were hired.
All rights of the consumer part of the notion of that implied or explicitly, the consumer is such when it engages in any type of commercial relationship with the seller. Thus, although it is not registered by misuse of business practices, consumer happens to possess rights of claim, complaint and compensation, replacement, repair, etc. with respect to the good or service consumed if it does not comply with the conditions laid down to perform trade union.
While many companies and even individuals provide services and goods that then do not conform to the conditions offered, the consumer's right will be filing claims, complaints or all kinds of protests. Common cases in this regard are offering promotions that are not met, prices that are not real, products that are not the displayed in brochures or advertisements, products that are defective or second line, null or shoddy repairs, etc.
All such situations are covered within what is known as the consumer's right and therefore it can exercise different tactics to ensure compliance with their rights (which are at the same time the obligations of which offer a good or service). These tactics or strategies can be very variable and can range from a simple oral or written complaint to more serious complaints that will always be necessary to submit documents and receipts evidencing the role of each of the parties involved, as well as also the failure or the reason for the dissatisfaction of the consumer. These complaints may occur before the entity in question, before the consumer defense entities or, when the case is more serious, directly to justice.